Privacy Policy

Our Commitment to Your Privacy

Your privacy matters to us. We want you to enjoy your experience with The Packaging Place® knowing that your personal information is handled responsibly, securely and transparently. This policy explains what data we collect, why we collect it, how we use it, and the rights you have over your information.

We may update this policy from time to time as our business, technology or legal obligations evolve. We encourage you to review it periodically to stay informed.

What Personal Information We Collect

We collect information to help us serve you better and provide a smooth, personalised experience. This includes:

Information you provide directly

  • Name, job title and business details
  • Contact information (email, phone, address)
  • Account details if you create an account
  • Preferences, interests or responses to surveys
  • Information provided when contacting customer service

Information we collect automatically

  • IP address, device information and browser type
  • Website usage data (pages visited, time on site, interactions)
  • Cookies and similar technologies (see Cookies section below)

Information from other sources

  • Publicly available information
  • Data from marketing partners or platforms (where permitted)
  • Social media information you choose to share with us

We only collect information that is relevant, necessary and lawful.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our products, services and website
  • Personalise your experience
  • Send updates, offers and marketing communications (with your consent)
  • Conduct market research
  • Manage our business operations, systems and security
  • Comply with legal obligations

We may combine information from different sources to better understand your needs and tailor our communications.

Marketing Communications & Your Choices

We may send you promotional emails about new products, special offers or updates we believe you’ll find useful.

You can opt out at any time by:

  • Clicking “unsubscribe” in any email
  • Updating your preferences in your account
  • Contacting us directly

We will always respect your choice.

Cookies & Tracking Technologies

Cookies help us understand how you use our website so we can improve your experience. They allow us to:

  • Analyse traffic and usage patterns
  • Remember your preferences
  • Tailor content and offers

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some website functionality.

When We Share Your Information

We limit the disclosure of your personal information, but we may share it with:

  • Service providers (e.g., website hosting, payment processing, marketing tools)
  • Delivery and logistics partners
  • Professional advisers (e.g., auditors, legal advisers)
  • Regulatory authorities where required by law

We do not sell your personal information.

All third‑party partners are required to protect your data and use it only for the services they provide to us.

International Data Transfers

Some service providers may be located outside Australia. When your data is transferred internationally, we take reasonable steps to ensure it is protected in line with applicable privacy laws.

Data Security

We use a combination of physical, electronic and managerial safeguards to protect your information from unauthorised access, misuse or disclosure. Access to personal data is restricted to staff and partners who need it to perform their duties.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Meet legal or regulatory requirements
  • Resolve disputes
  • Enforce agreements

When your information is no longer required, we securely delete or anonymise it.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise your rights, contact us using the details below.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Contact Us

If you have questions, concerns or requests regarding your personal information, please contact:

The Packaging Place® Privacy Officer

Email: marketing@packagingplace.com

Address: U3, Brisbane Gate Industrial Park, 370 Nudgee Road, Hendra QLD 4011
Monday to Friday: 8:00am–4:00pm PH: 1300 882 919

We will respond promptly and work with you to resolve any concerns