We are hiring ... Internal Sales Team Leader

4 May 2022 

The Packaging Place is a leading food and retail packaging supplier.  We work with our customers to source, manufacture and supply packaging solutions to meet their requirements.

We pride ourselves on providing the ultimate customer service experience to all our customers.  If you have a genuine passion for sales and delivering outstanding customer service in a fast paced environment we have the position for you.

The position is based in our Brisbane office in Virginia.

 Our Customer Service Team is highly valued and is critical for the continued growth of our business. Your purpose is to provide strong leadership, build collaborative partnerships, implement and improve new and existing processes and ensure clear and effective communication as we strive to deliver quality results, profitable growth and excellent customer service and satisfaction.

Proactive management of customer accounts, identification of new business opportunities, and ensuring customer retention by maintaining our strong track record in supply and service level performance will contribute to our ongoing growth strategy

Key Accountabilities
• Monitor customer sales order progress ensuring the team and customers are kept fully informed regarding any supply issues
• Monitor customer satisfaction ensuring any customer complaints, debtor or other issues are resolved in an appropriate and timely manner
• Identification of sales opportunities and engage in collective problem solving to ensure profitable outcomes
• Build and maintain customer relationships to contribute to the development and achievement of portfolio growth and customer retention strategies
• Regularly analyse sales reports and implement remedial action to ensure profitability
• Manage the overall forward order rules and expectations
• Ensure the smooth flow of the order picking queue
• End-to-end management of the quality investigation process
• Prompt and efficient processing of customer orders and timely follow up to meet specified delivery dates
• Assist customers in the showroom and engage in face-to-face selling and maintain showroom displays
• Field new enquiries and provide support to an external sales team
• Price and quote on customer requirements within agreed parameters
• Maintain customer accounts within credit limits
• Investigate price discrepancies and take appropriate remedial action

About You
• The successful candidate will have a demonstrated track record in leading and mentoring an engaged team in a busy customer service environment, together with:  
• Excellent planning and organisational skills, and ability to prioritise a number of competing tasks
• Proven ability to understand customer requirements and identify and maximise sales opportunities
• Conflict resolution, problem solving and organisational skills
• Proven ability to improve workflows and internal processes, enhancing the level of customer service excellence
• Strong telephone and computer skills
• Experience with Fishbowl although not essential, would be advantageous
• Ability to manage customer enquiries both over the phone and face-to-face
• Flexibility to multi-task and work unsupervised and as part of a team
• Maturity and a sense of urgency
• High attention to detail and accuracy
• Excellent interpersonal and communication skills, both written and verbal
• Self-motivation and high levels of energy and enthusiasm